Careers

Guest Services Assistant

To apply, please submit your resume to admin@moncuspark.org.

This position is part-time and primarily scheduled on evenings and weekends.

Position Summary:
Moncus Park is seeking applicants to add to our Guest Services team. The Guest Services Assistants work primarily in Moncus Park, interacting with park guests as a representative of the Park brand. These are solution-oriented, outgoing team members that aid in the coordination and execution of park events and programs, outreach opportunities, parking, birthday parties and more. This position heavily focuses on hospitality and guest experience.

Detailed Responsibilities:

• Assist with events and programming execution, including activity management, guest experiences, and event logistics.
• Assist with coordination of physical space layout, determine logistical needs, and coordinate with groundscrew, as needed.
• Manage event and programming asset inventory and preparation. This includes creating and inventorying event collateral as needed (signage, birthday cards, parking passes, hospitality passes for large events, etc).
• Assist Park guests during their visit. This includes helping with parking controls, giving directions to event spaces, and being present to answer questions about the park, events, and programs scheduled.
• Manage event space throughout the event as needed – checking trash levels, helping with cart transportation, etc.
• Set up and break down activities within the park. (placing signage, tents, tables, and chairs as needed).
• Participate in proactive communication.
• Greet Park guests and event hosts.
• Oversee events as needed, and act quickly to resolve problems.
• All other duties, as assigned.

Qualifications:

• Must be able to work in a fast-paced team environment and quickly changing conditions.
• Excellent oral communications skills.
• Strong organizational and coordination skills.
• Ability to connect with diverse and dynamic consumer segments.
• Must have highly refined abilities in guest services, time management, problem solving.
• Ability to work flexible hours as needed, including weekends, holidays and evenings.

Physical Demands:

• The physical demands described here are of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This is a physically demanding job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, and feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear.
• The employee is occasionally required to sit, climb, or balance.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and /or move up to 50 pounds. If over 50 pounds, additional help will be required by a fellow employee.
• Specific vision abilities required by this job include close vision, distance vision, and color vision.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of the job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; and risk of electrical shock.
• The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $9.00 – $10.00 per hour

Schedule:

• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Lafayette, LA 70503: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

To apply, please submit your resume to admin@moncuspark.org.

Reports to: Grounds Manager

Department: Operations – Grounds

Summary:

As a representative of Moncus Park, we seek a Groundskeeper that will provide excellent guest experiences through the outstanding quality of work performed. Our Groundskeepers provide assistance in all manner of care and maintenance of Moncus Park including all hardscapes, perimeters, dog park, facilities, pond, play features, water features, and more. It is expected that our Groundskeepers will work with other staff, volunteers and community partners to perform their primary tasks as well as supplementary tasks needed to enhance park grounds.

Essential Job Functions:

· Provides general landscape care and maintenance within an assigned section including but not limited to mulching, cutting lawns, blowing paths, applying pesticides, etc.

· Cares for and maintains all planting beds, hardscapes, dog park, pond, restrooms, play areas, equipment, walking paths and trails

· Maintains trash receptacles and pet waste stations

· Open and maintain dog park turf, landscape, and equipment at optimal standard

· Performs daily park procedures such as bollards installation and removal, debris/limb removal, furniture setup, restroom maintenance, etc.

· Provides event preparation and assistance as needed that includes but is not limited to installing temporary event fencing/signage, furniture setup and breakdown, tents and flagging, etc.

· Supports waste management operations by picking up litter in parking lots, paths, landscape, lawn and along pond edge as well as the utilization of the outlined composting and recycling processes

· Maintains surface drainage by keeping catch basins free of debris during heavy rainstorms

· Performs pond management tasks such as invasive species removal

· Performs minor maintenance duties (such as painting or pressure washing) when directed

Related Work:

· Utilizes hand equipment such as shovels, weed eaters, blowers, hand rakes, pressure washers, etc.

· Maintains tools and equipment in good working order and report items that require repair

· Participates in all training sessions and seminars

· Communicates daily reports of malfunctioning infrastructure, furnishings, safety hazards, quality of life issues

· Operates maintenance machinery including but not limited to zero turn lawn mowers, weed eaters, tillers, edgers, and chainsaws

· Operates UTV or golf cart as needed

· Performs related work as assigned

Collaboration & Communication:

· Guest Services – Play a vital role in providing a guest experience of excellent quality by interacting with park guests and colleagues in a courteous and professional manner

· Professionalism – Carry oneself in a respectful manner to ensure community confidence in the Park and in our team while always wearing a badge/identification

· Collaboration – Work with or assist volunteers, seasonal interns, and partner programs to ensure optimal success

· Cooperation – Work with other staff within the department and other department personnel to complete assigned tasks

· Initiative – Display the necessary attitude and dependability to do what it takes to get the job done

· Safety – Report any suspicious activities to the appropriate authorities and have knowledge of all park rules and regulations

Qualifications:

· A four-year high school diploma or equivalent

· Proven professional work experience in landscaping, park maintenance or horticulture

· Valid drivers’ license that must be maintained for duration of employment

· A strong knowledge of soil and plant science

· 1-2 years of professional work experience in landscaping, park maintenance or horticulture

Abilities/Physical Requirements:

· Active work: exerting the necessary amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Workload may involve walking and standing for long periods of time.

· Sitting or standing, bending, stooping, and the ability to carry items up to 40 lbs.

· Constant, adequate range of motion and mobility required

· Ability to exchange and express ideas by means of language expected

· Adherence to safety protocols including but not limited to the use of safety goggles and ear protection

Environmental/Working Conditions

· Working long hours between breaks and meals

· Ability to work under and handle stress in an appropriate manner required

· Ability to communicate with co-workers required

· Exposure to fluctuations in temperatures

· Exposure to extreme outdoor conditions including but not limited to loud noises

Pay: $12.00 – $15.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• Day shift
• Weekend availability

Experience:

• Landscape maintenance: 1 year (Preferred)

License/Certification:

• Driver’s License (Preferred)